So you want to collect your order...

That's great, we love to meet our customers so if you would like to collect your order from us in Ashford please note this must be done by appointment.

This is because we are an online store and do not have a storefront nor do we have customer accessible areas for you to browse products. We prepare your order and have it ready for the agreed time, then you simply collect, it couldn't be any easier and lots of our customers who live locally collect from us.

Times you can collect

We try and be as accomodating as possible and will often work around your busy schedule to fit you in.

We allow customers to collect 7 days a week and will discuss a suitable time with you. We've accomodated both very early morning and late night collections so anything is possible!

How to arrange a collection

Simply choose "Store Collection" at the checkout and then we will be in touch to arrange a time for you to collect your purchase.

This can often be arranged for the same day given enough notice.

Collection is obviously free so if you live locally to us in Ashford, Kent (TN23) or are pashing by then it is a great way for you to get fast access to your pups food when you need it.

Where do you collect from

The address for collections is:

30 Hever Gardens. Ashford, Kent, TN23 5GN