What happens when you've placed your order

Depending on whether you have requested local delivery or courier will depend on what happens next, so we've made some funky graphics to show the process:

Local Delivery (Kent)

Step 1: Once you've placed your order we will be notified and start to get everything ready for you. If we have any questions we will get in touch with you.

Step 2: You will receive confirmation of your order via email just after you've paid. Within 24 hours you will get another email that confirms the date you can expect your delivery to arrive. Please note this does not apply to Royal Mail deliveries - you will only receive confirmation and shipping confirmation.

Step 3: You will receive confirmation that your order is ready for delivery and will be with you on the date specified. Not sure when we deliver in your area? Click here.

Step 4: On the day of delivery you will get a text message and an email from our driver when they are on their way to you. It will include their name, an estimate time until they get to you and also a tracking link so you can see where they are (cool right?)

Step 5: When the driver arrives you will be asked for a signature for the delivery.

What if you're not in?

Hopefully you left us a message at checkout saying where to leave your order if you weren't in, if you didn't the driver will attempt to find somewhere safe and secure to leave your parcel. They will take a picture of where it was left which will get emailed to you and they will leave a card through your door.

Courier Deliveries (UK)

Step 1: Once you've placed your order we will be notified and start to get everything ready for you. If we have any questions we will get in touch with you.

Step 2: You will receive confirmation of your order via email just after you've paid. Within 24 hours you will get another email that confirms the date you can expect your delivery to arrive. Please note this does not apply to Royal Mail deliveries - you will only receive confirmation and shipping confirmation.

Step 3: You will receive confirmation that your order is ready for shipping and will be with you the next day.

Step 4: On the day of delivery the APC delivery driver will deliver your parcel and may ask for a signature.

What if you're not in?

If you are not in they will follow any instructions you left for us at checkout - or they will try and leave it somewhere safe and leave you a card. They are instructed not to take the good back to the depot.

Want to know more about deliveries?

All our charges for deliveries can be found here.

Our most frequently asked questions about deliveries can be found here.